Delivery Information

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National Delivery (Germany)

Shipping within Germany costs 3,90€. Orders above 70,00€ are shipping free. We ship with deutsche Post or DHL and delivery takes 1-3 days.
Orders must be placed before 1:00pm (UTC+1) in order to be shipped out the same day.

Germany: 1-3 business days

International Delivery

International delivery takes 2-20 business days and costs 6,60€. Orders above 150,00€ get free international shipping. You will receive a shipment tracking number via email.

Europe: 2-6 business days

North America: 3-14 business days

Australia, New Zealand, Japan: 6-15 business days

All other countries: 10-20 business days

We can only tell you about average shipping times unfortunately, because exceptions like national holidays or delays because of customs clearance can occure.

Returns

We offer a free exchange of items for another size or style within 30 days for our customers from Germany (sale items are excluded). If you want to return items for a refund, you have to pay the return shipping costs. The same is true for internationals exchanges or returns.

The address for returns is:

Phoenix Clothing UG (HB)
Westfalenweg 216a
33415 Verl
Germany

We only accept return items in resellable condition and unwashed. Please don’t remove any tags or bags. To try items on is no problem. For returns from outside of the European Union, please make sure to mark the parcels for customs clearance as a return.