CHOOSE YOUR RESIDENCE IN THE MAP ABOVE TO SEE SHIPPING COSTS
National Delivery (Germany)
Shipping within Germany costs 3,90€. Orders above 70,00€ are shipping free. We ship with deutsche Post or DHL and delivery takes 1-3 days.
Orders must be placed before 1:00pm (UTC+1) in order to be shipped out the same day.
Germany: 1-3 business days
International delivery takes 2-20 business days and costs 6,60€. Orders above 150,00€ get free international shipping. You will receive a shipment tracking number via email.
Europe: 2-6 business days
North America: 3-14 business days
Australia, New Zealand, Japan: 6-15 business days
All other countries: 10-20 business days
We can only tell you about average shipping times unfortunately, because exceptions like national holidays or delays because of customs clearance can occure.
We offer a free exchange of items for another size or style within 30 days for our customers from Germany (sale items are excluded). If you want to return items for a refund, you have to pay the return shipping costs. The same is true for internationals exchanges or returns.
The address for returns is:
Phoenix Clothing UG (HB)
We only accept return items in resellable condition and unwashed. Please don’t remove any tags or bags. To try items on is no problem. For returns from outside of the European Union, please make sure to mark the parcels for customs clearance as a return.